Delete your account
You can delete an independent Maephor Learn account in the MaephorEdu app, or request help by email. You do not need to sign in to read these instructions or send a request.
If you signed up independently for Maephor Learn
In the MaephorEdu mobile app:
- Sign in to your independent learning account and open the You tab.
- Open Your data & privacy.
- If you want a copy first, choose Download my data.
- Choose Delete my account, read the confirmation and select Delete for good.
Stay connected until deletion finishes. If the app says account closure did not finish, reconnect and retry, or contact us below. Deletion cannot be undone.
Request deletion without the app
Email contact@maephorschool.com with the subject Account deletion request.
Say whether you want to delete an independent learning account or need help with a school account. Include only the mobile number or email address registered to that account, and the school name if applicable. If possible, write from your registered email.
Do not send passwords, OTP codes, identity documents, payment details or screenshots of private records.
Requests are reviewed by our support team. We need to verify account ownership before processing a request and will explain the outcome, including any records that must be retained.
What is deleted, and what may remain
Independent learning accounts
Deletion erases your personal learning progress, practice answers and learning goal, closes the account, and removes its personal learning data from the app. Identifying profile fields, including your name, phone number, email, date of birth and profile photo, are cleared or replaced with a deleted-account record.
School accounts and school records
For a school-managed student, parent or staff account, Delete my learning space removes only your separate personal learning space. It does not delete your school login, school learning records, attendance, exam results or fee records. Contact your school administrator and our support team to request deletion or correction of school-managed data.
Records retained for a required purpose
Payment records and information needed for legal obligations, security or fraud prevention may be retained after account deletion. The retention period depends on the record and the applicable requirement; retention and deletion are governed by our Privacy Policy.